Issue: When importing Collada .DAE files into 3ds Max, their materials appear transparent. Solution: To address this issue, do the following: Use Standard Materials Open either the Compact or Slate Material Editor. From the Material/Map Browser, load each material used…

Issue Does anybody else have any problems trying to open up C4D files from OneDrive? Having noticed that some people can not access their OneDrive files unless they take it out of the folder. At first you’ll encounter a “Unable…

Issue: When importing SketchUp files (SKP) into 3ds Max, the following error occurs:  Google SketchUp Import  x32 Reader terminated unexpected… Note: Occasionally a crash may occur after the import error. Environment: SketchUp (SKP files) Causes: Newer versions of SketchUp files (SKP)…

Issue: When rendering with different render engines in 3ds Max (such as V-Ray or Arnold), the CPU will overheat after a few hours and the PC will shut down. Environment: 3ds Max. Arnold renderer. Chaos Group V-Ray renderer Causes: Render engines such…

Issue “How do you correctly export a Zbrush character to be used in 3DS Max? Can you just merge all of the parts together in Zbrush, choose the low res version and then export that as an OBJ ? Or…

Issue: When using legacy NVIDIA Mental Ray assets in 3ds Max with the Arnold render engine (materials, lights, etc.), the legacy materials appear black in the Viewport and Arnold renders the objects as white or self-illuminated. Note: The rendered image may…

Issue: 3ds Max User Interface or viewport is slow or lags when navigating the scene, or playing an animation. Causes: Includes, but is not limited to: Objects in the scene with multiple layers in the modifier stack. Poorly optimized objects….

Issue: When opening a scene created in a legacy version of Maya within a more current version of Maya, the UV’s are broken. Causes: The algorithms in newer versions of Maya have been optimized and changed. All UV’s with history…

Issue: Logged in as a standard windows user you run your Autodesk product and receive a dialog box: “Establish an Internet connection to continue” The Autodesk license server cannot be found. This problem can be caused by a variety of…

Issue: If 3ds Max crashes on launch or freezes during use, it may be caused by old/outdated or unsupported video drivers. However, users cannot change the 3ds Max display drivers within the program if they cannot finish loading it successfully….