Issue: Can 3ds Max save and open Material Library files (MAT) using a Maxstart.max file? Solution: At this time, saving and opening material Libraries via the maxstart.max file is not a supported workflow. However, 3ds Max can load supplemental Material Libraries after startup and…

Issue: When rendering with different render engines in 3ds Max (such as V-Ray or Arnold), the CPU will overheat after a few hours and the PC will shut down. Environment: 3ds Max. Arnold renderer. Chaos Group V-Ray renderer Causes: Render engines such…

Issue: When installing Maya on macOS, the following message is displayed: Installation FailedThe software could not be installed. Causes: Residual files left over from previous Maya installation causing new installation to fail. Solution: Close the installer and check in your…

Super Renders Farm are so glad to announce that our lastest update, Maya 2020 is availale on the system. Currently, Super Renders Farm supports many Maya 2020 projects . Maya 2020 includes new animation, rendering, effects, modeling and rigging advancements……

Issue: When using the insert edge loop tool in Maya, it does not create a new edge on geometry that would normally accept it. Causes: Symmetry is enabled, altering edge loop functionality. Solution: Deactivate object symmetry prior to using the…

Issue: When rendering with V-Ray ( Chaos Group), the render takes much longer than usual in 3ds Max. Causes: The cause of slow renders using V-Ray includes, but is not limited to: The hardware and machine specifications used for rendering. Bitmap…

Issue: The message “Error sending on UDP to <IP address>: A socket operation was attempted to an unreachable network” appears on one or more Backburner Server nodes when submitting a network rendering job from 3ds Max. Causes: The Backburner Server program…

Issue: The following error messages appear when trying to start 3ds Max and the 3ds Max Ribbon may then not appear properly after startup: XAML Parse Error Error parsing XAML file: ‘.’, hexadecimal value 0x00, is an invalid character. Line 1, position 1….

Issue: Updates and Add-ons are separate installs of Maya that are unique downloads for each operating system. Updates are not included in the initial install of Maya, regardless of when the installation occurs.  Solution: To download the latest updates for Maya,…

Issue: When sending an image to be rendered with the A360 Cloud Rendering service from 3ds Max, a browser error is received as the A360 Gallery attempts to automatically open online when the render uploads. The following browser error appears…