The following error messages appear when trying to start 3ds Max and the 3ds Max Ribbon may then not appear properly after startup:
XAML Parse Error
Error parsing XAML file: ‘.’, hexadecimal value 0x00, is an invalid character. Line 1, position 1.
After clicking OK another message appears:
The main Ribbon configuration file is possibly corrupt. Reset to factory defaults?
One or more user-related preference files may have become corrupted or are missing. This can be caused by various issues, including 3ds Max plug-ins writing to those files, or multiple open copies of 3ds Max being closed quickly and attempting to write to the same files simultaneously.
Reset the 3ds Max user preferences back to default, as described in the following article: How to reset 3ds Max user preference settings back to default.
Note: After the reset, the preference folder will be created automatically the next time the program is launched. This process is specific to the active user sign in on the system, as 3ds Max saves settings for each user profile in Windows.
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